ORDERS AND SHIPMENT
What country do you ship from?
We ship domestic and international from Australia to most countries worldwide.
How long for delivery after purchase?
We offer standard and express delivery for both domestic and international orders via Australia Post and DHL Express. For more details regarding delivery estimate to your destination, refer to our Shipping Policy.
How long does it take to process my order before it ships?
Typically, we ship all orders within 1-2 business days.
Can I change my order?
We are able to change orders if the shipment has not taken place. Please contact us immediately to request to change your order.
Can I return my order?
We have a 14-day money back guarantee meaning you can return unused items in original good condition. Buyer is liable for return shipping costs. For more details, refer to our Returns Policy.
Can I cancel my order?
Order cancellations will be processed if the items are not yet shipped out. Please contact us immediately to request cancellation. If your cancellation is approved, your refund will be processed and credited back to your original payment method.
What should I do if my parcel is lost, damaged or stolen?
We are not responsible for any lost, damaged or stolen parcels if delivery is confirmed. It is highly recommended that you purchase Route Package Protection at checkout to cover insurance protection of your shipment. For more details, refer to Route Shipping Insurance.
LASH ADHESIVE LINERS
Is the Wonder Liner magnetic or clear glue?
Our Wonder Liner contains a film forming agent called Acrylates Copolymer that acts as an adhesive when pressure is applied. Our formula does not contain magnets or latex.
Can the Wonder Liner work with any strip lash?
Yes, except for magnetic strip lashes.
How long does the Wonder Liner hold last?
Wonder Liner is an all-day hold and can last for more than 12 hours when applied correctly.
Is the Wonder Liner good for sensitive skin and eyes?
Yes, our formula contains ingredients that are not harmful to the skin. However, it is advisable to perform a patch test behind the ear before using.
Is the Wonder Liner waterproof?
Yes, our Wonder Liner is smudge proof and waterproof.
How do you remove the Wonder Liner?
It is recommended to remove Wonder Liner with oil free make up remover or micellar water. Soak the cotton bud with the remover and gently rub it on the lash line.
Does the Wonder Liner leave residue on lash strips?
Unlike lash glue, Wonder Liner does not contain latex that leaves residue after usage.
FAUX MINK LASHES
Are your strip lashes vegan?
We stand behind cruelty free and provide only faux mink strip lashes.
Can you put mascara on the faux mink lashes?
No, we recommend that the mascara must be used on natural lashes before applying faux mink lashes to avoid damage to the strip lashes.
How many usage does the faux mink lashes last?
Our strip lashes can be worn up to 30 times with proper care and maintenance.
Simply tug gently and pull out strip lashes slowly away from the liner after each usage.