Route Shipping Insurance

Route is a third-party application, that allows customers to buy shipping insurance for all orders. Route ensures protection of customers shipment in case of lost, stolen, or damaged.

Route offers you "peace of mind" package protection for all of your orders at an affordable price ($0.98 USD for carts below $100, and 1.5% - 5% for carts greater than $100). With Route, you don't have to worry about what to do if your order is lost, stolen, or broken. Simply report an issue, and they will refund or reorder your item(s).

In order to apply for Route's Shipping Insurance, you are given the option to add the insurance during check out. If you apply for Route's Shipping Insurance, you will receive an email with instructions of how to file a claim if necessary. You can also proceed to file a claim here.

LASHIQUE IS NOT RESPONSIBILE FOR LOST, DAMAGED, OR STOLEN PARCELS WHERE SHIPPING INSURANCE WAS NOT PURCHASED AT CHECKOUT. WE HIGHLY RECOMMEND PURCHASING ROUTE SHIPPING INSURANCE.

Lost Items

An item is considered lost if it never is reported as Delivered. This can also include if your order has been stuck in any shipping state OTHER than "Delivered" You may report an order issue if enough time has been allowed for delivery to take place and it's well past the expected delivery date, or if your order is stuck in a shipping state other than "Delivered"

Order issues are considered "lost" after 7 days without a tracking status update (20 for international) and must be filed no later than 30 days from the last update.

Damaged Orders

If your item arrives damaged, unusable, or otherwise in an unacceptable condition, please report an order issue right away and remember to include pictures of the item(s) and packaging. Order issues for the damaged item(s) can be reported right away.

Damaged packages must be filed within 15 days from the date it was marked delivered.

Stolen Parcels

Order issues for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises."

For more info, visit routeapp.io.

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